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Official recall

This notice was issued by U.S. Consumer Product Safety Commission (CPSC).

CPSC

Joolz Aer2 Car Seat Adapters for Strollers recall: Risk of Serious Injury from Fall Hazard

Official notice: Joolz Recalls Aer2 Car Seat Adapters for Strollers Due to Risk of Serious Injury from Fall Hazard

What happened

Joolz Recalls Aer2 Car Seat Adapters for Strollers Due to Risk of Serious Injury from Fall Hazard. Units affected: About 3,840 (In addition, about 148 were sold in Canada).

Affected products

This recall involves the Aer2 Car Seat Adapters for Joolz Aer2 Strollers. The adapters are designed to transfer the car seat from a car to the stroller. The black adapters are sold in a set of two and are made of plastic. They are sold as accessories. Only the car seat adapters are involved in the recall; the stroller is not involved in the recall. A product identifier starting with NL311 can be found on the inside of the adapter. Sold at: Bloomingdale's, Nordstrom, and specialty stores nationwide, and online at www.joolz.com, www.bloomingdales.com, www.nordstrom.com, and www.amazon.com from June 2025 to May 2026 for about $50. Made in China.

The risk

The recalled car seat adapters can fail to properly attach to the stroller, which may allow the car seat to fall, posing a risk of serious injury from a fall hazard. The firm has received one report of the car seat adapters detaching from the strollers. No injuries have been reported.

What to do

Consumers should stop using the Joolz Aer2 Car Seat Adapters immediately, detach them from the stroller and go to http://joolzcarseatadapter.expertinquiry.com to register for a full refund. The firm will provide a video on how to remove the Joolz Aer2 Car Seat Adapters from the stroller. Consumers must return the recalled adapter sets using the prepaid shipping label to receive a refund. Full refunds will be reimbursed via an electronic payment method or a virtual prepaid gift card to use anywhere. Contact Joolz Customer Service Team toll-free at 888-943-4889 from 8 a.m. to 5 p.m. ET Monday through Friday or online at http://joolzcarseatadapter.expertinquiry.com or www.joolz.com and click "Product Recalls" at the bottom of the page for more information.

From the official CPSC notice.

This recall was published by U.S. Consumer Product Safety Commission (CPSC). View the full official notice for complete details, affected product codes, and what to do next.

View the full official notice

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General safety advice

  • 1.Stop using the product immediately if you have it.
  • 2.Check the official notice for affected batch numbers, UPCs, or model numbers.
  • 3.Follow the instructions in the official notice for returns, replacements, or disposal.
  • 4.If you have health concerns after using the product, contact your doctor.

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ProductSafer is not affiliated with the CPSC. This page reproduces publicly available recall information.

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